Virgin collected my equipment early last year. . Itâs easy to Click & Collect your Virgin Media order with Yodel. All our services will be set up so, once youâre in your. Options. SpeedWe would like to show you a description here but the site wonât allow us. I. The impossible task of fitting Virgin Media kit in the returns box . . Youâll find some simple step-by-step instructions telling you how to set up each of your services. Let us know how you get along. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month â just make sure you have a 4K TV and a Virgin TV 360 or V6 box. We would like to show you a description here but the site wonât allow us. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, youâll still be charged £30 for this service. O2 shop or local council recycle yard. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. 0 once you have your Quickstart box. My parents recently swapped their Tivo for a V6. Control your services . Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. When youâre booking your move, let us know if you want to choose a new package for your new home. When you switch, youâll be provided with an adapter, which you can use to plug your phone into the Hub â thatâs all there is to it. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. . Return Valérie for free with Canada Post. We would like to show you a description here but the site wonât allow us. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. You can return your Virgin Media order for free through Yodel â simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Get the Hub ready by connecting the wires. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. jpeg1. Options. Youâll then be able to use your same old phone to make. We would like to show you a description here but the site wonât allow us. We would like to show you a description here but the site wonât allow us. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. I would like to take a look on your behalf. My VM account ended on 31st March. Browse Virgin Media Virgin Media Community. You can contact us to discuss your O2 mobile products and services. Then, drop it off at a Yodel store. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Browse Virgin Media Virgin Media. And finally, if youâre moving home, you need to close an account due to bereavement or critical illness or youâre worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Virgin Broadband Box attached to house. However, despite my attempt to request for the return kit to be deli. The tracking on Yodel says its still en-route. Doesnât include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Further exclusions & legal stuff apply. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. A large Virgin box has been attached to the outside wall my house without my permission. walthamyank. Once youâve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. If we decide to do this, weâll let you know. We would like to show you a description here but the site wonât allow us. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Itâs only available at addresses that have had Virgin Media services in the past, so weâll check to make sure your property is Virgin Media-ready when you make your order. If you donât have a Collect+ letter we donât need this kit back so please recycle. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. This promotion means you wonât pay the usual setup fee of £35. Account - Mobile. Upgrading V6 boxes to 360. Normally, we ask you to return your kit. Connect the Hubâs power cable with the blue tab. . A power adaptor to plug into the Stream box and a power socket at the wall. Thatâs because while you're with us, you rent your kit, rather than own it. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. Browse Virgin Media Virgin Media Community. Here youâll find all the help you need for Virgin Media related problems and issues. Chatter and. and Virgin Media really have no CLUE what they telling people. . But they do acknowledge that seven calls seemed excessive â apparently, it was down to advisors trying to follow up. The clerk will print the return label and process your return. Your terms & conditions state: âTo cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobileâŚVirgin Media Quickstart set up. 1. Now all a sudden at 03. 2. You have arranged to pick up your equipment on three occasions. It is important that you read and understand the full terms and. Thatâs why weâre currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. I'm sick of waiting for these to be collected and they are gathering dust. 3 weeks ago. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. It's an outstanding balance and will just go through the collections process. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. I cancel my subscription during the cool off period even before the kit arrived. 0 Kudos. Switched. No setup fee. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. You can order a pre-paid equipment returns packaging through our Return Kit page . We would like to show you a description here but the site wonât allow us. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesnât work for the customer. Existing Virgin Media customers will have to pay a fee in order. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. . I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. Please follow the simple instructions weâve provided in the pack that we delivered with the new equipment. Today I have received an email and a text message regarding the return of my equipment and that. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. In addition i also emailed EquipmentReturns@virginmedia. What happens if you donât return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. I spoke with VM, and they sent me a return kit. away the old kit when they come round to do the upgrade. Hi Virgin I am returning equipment and I have to put the silver cap. After canceling your service, you need to return the Virgin media kit. 35 minutes ago. Giving me a replacement hub and box, after being hounded for return of kit I donât have and explai. Joining in. Follow the instructions on screen to finish your setup. 2 July 2015 at 2:05PM in Phones & TV. We would like to show you a description here but the site wonât allow us. As subject. We have also have a virgin media broadband and tv package and we have a hub 3. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. Returning a Stream Box. We would like to show you a description here but the site wonât allow us. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. This feels like a mass-send e-mail campaign / request. That is 56 minutes notice of a possible pick up. The advantage of this would be less disruption to the property. Solved: My VM account ended on 31st March. Stream from Virgin Media. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. 0 Kudos Reply. Hi, Just recently upgraded from Tivo 500GB box to TV360. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. My Virgin Media App. Keep getting emails from virgin asking me to return old kit. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. Labels: My Account; hub 3. Stay safe online. agreement. I can't see how to organise a collection from their website and the Post Office won't take it. 2% on a yearly basis, driven by fixed and mobile service price rises. Virgin Mobile. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. 3) Possibly illegal - as you are selling something you know is not yours to sell. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. So I can help, I will send you an invite into a private,. Manage Your Account. Working hard to help connect the nation, shop our offers and order online. Return Valérie for free with Canada Post. Step 2 - Reuse the same box â place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. . but it doesn't work - 5285247. for the parcel you sent back? This is your proof that you sent it. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Pop the telly on: check its set to the correct Input and Virgin TVâs. Stay safe online. however, I have a splitter with 4 connection. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. Been given my leaving date as 17th March. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. We would like to show you a description here but the site wonât allow us. The contract was for 12 months and at the end of the contract I cancelled it. Was told hub 3 was old and wasnât capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. Control your services . They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. your Boosters are paired. Home Phone. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. how to return your old kit. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. e. See where this Helpful Answer was posted. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. I have not received the return kit I was promised in order to return VM equipment. I had previously informed a virgin staff member about this via webchat but I still keep. Virgin Media Staff Options. The fee is dependent on the equipment that needs to be returned and can range from £50â£250. At least 30Mbps download speeds in every room or £100 one-off credit. If you want a hand understanding our services, or how to do certain tasks, youâve come. Switched On Families. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Manage Your Account. The Stream remote. Connect the Hubâs new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. There was no label in the box but searches revealed that I could recycle via. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Choose your package. These include: Super Hub 2ACI have a very old TV box. Nobody welcomes a price increase, and we get that. with Virgin Media and Virgin Media Payments. It has been very poorly attached and has caused damage. Security matters. An Ethernet cable â The. . We don't send confirmation of your request to cancel. This promotion means you wonât pay the usual setup fee of £35. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Stream is available for a £35 activation fee with Virgin Mediaâs ultrafast broadband. This includes: The Stream box. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. We would like to return it but we didn't a return box and now we are unsure what to do with it. on â25-11-2022 12:11. Have been told that some customers have been charged when not returning equipment, however. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. The new fibre phone line is designed to work with the same phones as the old copper line. Virgin Media Kit Collection. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. virgin media equipment return anything extra to receive one. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. When you switch, youâll be provided with an adapter, which you can use to plug your phone into the Hub â thatâs all there is to it. Itâs because the reconnection team says the request cannot be processe. Virgin Fibre Areas only. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Simply press 1 when you get through to the automated menu, and you'll be put. I have also been reminded each. Mobile. If we donât get the requested kit back, then we may charge to replace it. Add Sky Cinema. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Virgin Media Help - Get help, tips and advice to m. I have just received my returns packaging but I'm out of the country until mid December. Security matters. v6. Sami93. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Options. Networking and WiFi. The webpage usually list which items need returning, however it doesn't at present. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. The Stream remote. We would like to show you a description here but the site wonât allow us. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Forum Team 10 Views Message 2 of 2 Flag for a. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. thanks. Account - Mobile. @00johnjohn00 wrote:. 2 hours ago. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. . services. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. We would like to show you a description here but the site wonât allow us. My Virgin Media App. Turn on all V6 boxes: take your current TV boxes off standby and check theyâre connected to the internet, ready to download TV 360. 2. They have just told me to take it to a recycling centre. Unfortunately, if you donât return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of âŹ150 may be added to your account. phil55. Sell them. QuickStart, set up and connections. byrnesv. Sort this out please. . Hi. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. We would like to show you a description here but the site wonât allow us. You might also need to change it if your current package isnât available at your new address. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. When referring to âagreementâ we mean all of these things. 34 and that this would be taken by direct debit. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator â01-10-2018 08:00. Phone. If we need to send you some new equipment or book an engineer. So, whether youâre sadly leaving us or simply changing your package, we hope youâll help us do our bit â by returning our kit so we can refurbish, reuse and recycle it wherever we can. QuickStart, set up and connections. . Just take it to a recycling centre, find your nearest. Help with a refund for a bereaved account. Networking and WiFi. Donât plug the power cable into a plug socket yet. The advice was to recycle the old hub. Browse Virgin Media Virgin Media Community. Keep a hold of your receipt as this will have your tracking number on it to track your return online. 1. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. However, I received a text message saying that I did not schedule a return yet. Thatâs why weâre currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Account - Cable. Virgin Mobile. That would be. We would like to show you a description here but the site wonât allow us. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Sign out . Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. 02. Thanks,Virgin Media say its customer care team may contact customers after theyâve cancelled to try and âaddress the reasons why theyâre leavingâ and once again, try and offer a ânew package that best meets their needs. Speedon â22-02-2023 16:03. I gave the guy everything including leads and he said he only needs the box and the remote. £8p/m extra or included with Gig1 or Volt. Am a little weary that if we recycle the kit that we might get billed for not returning it. Your email doesn't let me reply Now December and you sent this: Please return Virgin Mediaâs kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. sorry if in wrong place. We would like to show you a description here but the site wonât allow us. Your experience matters. |. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . Yup this is another completely broken VM process. New 4K Ultra HD kit uses HDCP 2. Only kit that supports HDCP 2. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. I had a receipt from him and never any comeback from Virgin. SpeedWe would like to show you a description here but the site wonât allow us. Home Phone. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media weâre working hard to make sure old customer equipment is disposed of. We would like to show you a description here but the site wonât allow us. So thats what i did. When you see the âstarting upâ screen, you can pull the tab out of the remote. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. Account - Mobile. None of the dates for collection were acceptable. Virgin Media Forums Agent Carley 0 Kudos Reply. I guess the first lady I talked to misinterpreted it. QuickStart, set up and connections. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. To re-schedule your QuickStart date, youâll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. What you get in your QuickStart pack depends on what Virgin Media services you ordered. We would like to show you a description here but the site wonât allow us. c. 0 or iOS 12 or later mobile or tablet. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Help returning Virgin media kit. You can get in touch with the team on 0800 952 2302. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. The new fibre phone line is designed to work with the same phones as the old copper line. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. If we decide to do this, we'll let you know. At Virgin Media, weâre passionate about protecting our planet. Networking and WiFi. Thank you both for your input and trying to help. Networking and WiFi. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Returning a V6 box. Options. I recently signed up for Virgin Broadband. . 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. on â30-05-2023 22:29. Doesnât include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with.